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I have purchased online my eyeglasses on September 13rd, 2018 and at the same day I got an order confirmation email from Frames Direct' website. As their email did not describe the shipping date I have decided to email them one week later to get this info. By that...
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Company wrote 0 private or public responses to the review from Nov 03.
1.0
#1393422
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I purchased a pair of glasses at framesdirect.com for the first time. Two months later, I dropped my glasses and scratched the lenses. I contacted the company to see what is would cost me to replace the lenses, knowing full well that I would have to pay to replace...
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Company wrote 0 private or public responses to the review from Oct 15.
2.3
I didn't like
  • Unwillingness to help
  • Thier cavalier attitude
  • Appauling lack of empathy
#1382338
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Frames Direct - AVOID

DO NOT PURCHASE, despite numerous emails stating they cannot process my order, when told to cancel they attempted to charge a 10% restocking fee! FORWARD to all your friends and avoid!
Company wrote 0 private or public responses to the review from Aug 20.
1.0
Details
Additional Fees
Additional Services
Customer service
Delivery Service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Layout of Store
Prescription Services
Price Affordability
Product or Service Quality
Reliability
Value for money
#1334544
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This company is fraudulent ,sells very poorly designed frames,will not honor their warrantee when the frames break,and have sorry customer service[particular Courtney].Save your money and product satisfaction and buy your glasses somewhere else. They would not replace...
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Company wrote 0 public responses to the review from Aug 12.
#1327565
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Frames Direct - Run!!!

Lenses were made wrong. Was told they were fine. Returned them. A month later and they’re still wrong. It’s a very shady business. About to open a fraud case on them with my credit card company once I contact my lawyer. You have been warned.
Company wrote 0 private or public responses to the review from Aug 03.
1.3
Details
Additional Fees
Additional Services
Customer service
Delivery Service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Layout of Store
Prescription Services
Price Affordability
Product or Service Quality
Reliability
Value for money
#1320673
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You can buy frames on-line from whoever but never have frames direct fill your prescription. They do not know what they are doing, once my glasses finally passed their in-house QC they sent me a pair that actually made me nauseous, they said just get used to the new...
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Company wrote 0 public responses to the review from May 15.
Product
#1256585
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Ordered Oakley Prescription sunglasses. They "average" the prescription across the entire lens, meaning only one small area is actually the correct prescription. I sent them back and asked to have them replaced - they refused, as it was "digital" grinding and nothing...
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Company wrote 0 public responses to the review from May 15.
1.0
Product
I didn't like
  • Deceptive business practices
#1256524
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Frames Direct: Slow service, Rude customer service, Poor workmanship
Frames Direct: Slow service, Rude customer service, Poor workmanship
I placed my original order on 03/18/18, received on 04/04/18 (2.5 weeks/13 business days shipped from New York), We processed a return due to prescription redo, received by Frames Direct on 04/13, returned to me on 05/07 (3 weeks 2 days/18 business days. The first set...
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Company wrote 0 private or public responses to the review from May 11.
h.kitchener
h.kitchener

Purchasing eyeglasses online is a tricky proposition as you found out. Best to buy at a local retail establishment or through your ophthalmologist---notice I did not say optom...

2.5
Product
I liked
  • Prices and product variety
I didn't like
  • Delays and expecting someone to accept such poor workmaship
#1253508
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My experience with this company proves they lack integrity and and do not stand by customer satisfaction. I received my prescription sunglasses about 2 weeks after ordering. That’s was my fault for not checking beforehand about the length of time. Fine. Was very...
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Company wrote 0 private or public responses to the review from Apr 07.
1.0
#1228523
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I've been a FD customer for 10 years. I'm aware of the restocking and shipping fees associated with warranty claims. So I have always been careful to order frames that I know will work best for me. Anyhow, the issue I'm writing about today concerns errors made by FD...
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Company wrote 0 private or public responses to the review from Mar 24.
Product
#1218139
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