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Frames Direct - AVOID

DO NOT PURCHASE, despite numerous emails stating they cannot process my order, when told to cancel they attempted to charge a 10% restocking fee! FORWARD to all your friends and avoid!
1.0
Details
Additional Fees
Additional Services
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Layout of Store
Prescription Services
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Website
#1334544
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This company is fraudulent ,sells very poorly designed frames,will not honor their warrantee when the frames break,and have sorry customer service[particular Courtney].Save your money and product satisfaction and buy your glasses somewhere else. They would not replace...
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#1327565
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Frames Direct - Run!!!

Lenses were made wrong. Was told they were fine. Returned them. A month later and they’re still wrong. It’s a very shady business. About to open a fraud case on them with my credit card company once I contact my lawyer. You have been warned.
1.3
Details
Additional Fees
Additional Services
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Layout of Store
Prescription Services
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Website
#1320673
Reply to reviews

You can buy frames on-line from whoever but never have frames direct fill your prescription. They do not know what they are doing, once my glasses finally passed their in-house QC they sent me a pair that actually made me nauseous, they said just get used to the new...
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Product
#1256585
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Ordered Oakley Prescription sunglasses. They "average" the prescription across the entire lens, meaning only one small area is actually the correct prescription. I sent them back and asked to have them replaced - they refused, as it was "digital" grinding and nothing...
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1.0
Product
I didn't like
  • Deceptive business practices
#1256524
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Frames Direct: Slow service, Rude customer service, Poor workmanship
Frames Direct: Slow service, Rude customer service, Poor workmanship
I placed my original order on 03/18/18, received on 04/04/18 (2.5 weeks/13 business days shipped from New York), We processed a return due to prescription redo, received by Frames Direct on 04/13, returned to me on 05/07 (3 weeks 2 days/18 business days. The first set...
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h.kitchener
h.kitchener

Purchasing eyeglasses online is a tricky proposition as you found out. Best to buy at a local retail establishment or through your ophthalmologist---notice I did not say optom...

2.6
Product
I liked
  • Prices and product variety
I didn't like
  • Delays and expecting someone to accept such poor workmaship
#1253508
Reply to reviews
My experience with this company proves they lack integrity and and do not stand by customer satisfaction. I received my prescription sunglasses about 2 weeks after ordering. That’s was my fault for not checking beforehand about the length of time. Fine. Was very...
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1.0
#1228523
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I've been a FD customer for 10 years. I'm aware of the restocking and shipping fees associated with warranty claims. So I have always been careful to order frames that I know will work best for me. Anyhow, the issue I'm writing about today concerns errors made by FD...
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Product
#1218139
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DO NOT USE THIS PLACE.... if you need progressive or bi-focals. Their supposed "formula" does not work. I could only see out the reading section if I tilted my head back to look at the ceiling. And I could only see distance if I pulled the glasses half an inch down my...
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1.9
I liked
  • Variety of frame options
I didn't like
  • You made my product wrong
#1214948
Reply to reviews
Do not order from this company! Their return policy states you get a full refund within 30 days but they wouldn't let me return my glasses that cost me $200! I had to fight with them over the Better Business Bureau over it. Customer service is horrible; one of the reps...
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2.0
Product
#1201506
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