Frames Direct - AVOID
DO NOT PURCHASE, despite numerous emails stating they cannot process my order, when told to cancel they attempted to charge a 10% restocking fee! FORWARD to all your friends and avoid!
This company is fraudulent ,sells very poorly designed frames,will not honor their warrantee when the frames break,and have sorry customer service[particular Courtney].Save your money and product satisfaction and buy your glasses somewhere else. They would not replace...Read more
Frames Direct - Run!!!
Lenses were made wrong. Was told they were fine. Returned them. A month later and they’re still wrong. It’s a very shady business. About to open a fraud case on them with my credit card company once I contact my lawyer. You have been warned.
You can buy frames on-line from whoever but never have frames direct fill your prescription. They do not know what they are doing, once my glasses finally passed their in-house QC they sent me a pair that actually made me nauseous, they said just get used to the new...Read more
Ordered Oakley Prescription sunglasses. They "average" the prescription across the entire lens, meaning only one small area is actually the correct prescription. I sent them back and asked to have them replaced - they refused, as it was "digital" grinding and nothing...Read more
I didn't like
- Deceptive business practices
I placed my original order on 03/18/18, received on 04/04/18 (2.5 weeks/13 business days shipped from New York), We processed a return due to prescription redo, received by Frames Direct on 04/13, returned to me on 05/07 (3 weeks 2 days/18 business days. The first set...Read more
- Prices and product variety
I didn't like
- Delays and expecting someone to accept such poor workmaship
My experience with this company proves they lack integrity and and do not stand by customer satisfaction. I received my prescription sunglasses about 2 weeks after ordering. That’s was my fault for not checking beforehand about the length of time. Fine. Was very...Read more
I've been a FD customer for 10 years. I'm aware of the restocking and shipping fees associated with warranty claims. So I have always been careful to order frames that I know will work best for me. Anyhow, the issue I'm writing about today concerns errors made by FD...Read more
DO NOT USE THIS PLACE.... if you need progressive or bi-focals. Their supposed "formula" does not work. I could only see out the reading section if I tilted my head back to look at the ceiling. And I could only see distance if I pulled the glasses half an inch down my...Read more
- Variety of frame options
I didn't like
- You made my product wrong
Do not order from this company! Their return policy states you get a full refund within 30 days but they wouldn't let me return my glasses that cost me $200! I had to fight with them over the Better Business Bureau over it. Customer service is horrible; one of the reps...Read more
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