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You can buy frames on-line from whoever but never have frames direct fill your prescription. They do not know what they are doing, once my glasses finally passed their in-house QC they sent me a pair that actually made me nauseous, they said just get used to the new...
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#1256585
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Ordered Oakley Prescription sunglasses. They "average" the prescription across the entire lens, meaning only one small area is actually the correct prescription. I sent them back and asked to have them replaced - they refused, as it was "digital" grinding and nothing...
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1.0
I didn't like
  • Deceptive business practices
#1256524
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Frames Direct: Slow service, Rude customer service, Poor workmanship
Frames Direct: Slow service, Rude customer service, Poor workmanship
I placed my original order on 03/18/18, received on 04/04/18 (2.5 weeks/13 business days shipped from New York), We processed a return due to prescription redo, received by Frames Direct on 04/13, returned to me on 05/07 (3 weeks 2 days/18 business days. The first set...
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h.kitchener
h.kitchener

Purchasing eyeglasses online is a tricky proposition as you found out. Best to buy at a local retail establishment or through your ophthalmologist---notice I did not say optom...

2.6
Product
I liked
  • Prices and product variety
I didn't like
  • Delays and expecting someone to accept such poor workmaship
#1253508
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My experience with this company proves they lack integrity and and do not stand by customer satisfaction. I received my prescription sunglasses about 2 weeks after ordering. That’s was my fault for not checking beforehand about the length of time. Fine. Was very...
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1.0
#1228523
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I've been a FD customer for 10 years. I'm aware of the restocking and shipping fees associated with warranty claims. So I have always been careful to order frames that I know will work best for me. Anyhow, the issue I'm writing about today concerns errors made by FD...
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Product
#1218139
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DO NOT USE THIS PLACE.... if you need progressive or bi-focals. Their supposed "formula" does not work. I could only see out the reading section if I tilted my head back to look at the ceiling. And I could only see distance if I pulled the glasses half an inch down my...
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1.9
I liked
  • Variety of frame options
I didn't like
  • You made my product wrong
#1214948
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Do not order from this company! Their return policy states you get a full refund within 30 days but they wouldn't let me return my glasses that cost me $200! I had to fight with them over the Better Business Bureau over it. Customer service is horrible; one of the reps...
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2.0
Product
#1201506
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I bought a pair of glasses. My radius in 100, they entered 10 i gave them correct info from my doctor perscription and they entered it in wrong. they send me a slip to send back and fix.... then i get a partial refund.... why?? oh well we dont want to send them back to...
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2.2
Product
I liked
  • Frames even tho the perscription was wrong
I didn't like
  • Stole money
  • Scamming me
  • Manufaacture my perscription worng
#1201259
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I Wear glasses daily. I have ordered 3 pairs of glasses from these people all of which are completely useless. Why you might ask did it take me 3 pairs to learn that this company is entirely incompetent? Allow me to explain. First pair: I ordered the glasses and frames...
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Anonymous
Anonymous

Crap company, dont use.

1.0
Product
#1199280
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Frames Direct - Shut this place down

Sooo yeah it’s a gimmick they wait till after you order and pay then they say out of stock on back order that’s crap BBB.
1.0
Details
Customer service
Discounts and Special Offers
Insurance Plans Acceptance
Reliability
Website
#1177242
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