Not resolved
Customer service
Diversity of Products or Services
Product or Service Quality
Value for money

This is the most incompetent, dishonest and frustrating company I have ever encountered, bar none. The overall five-star review rating on this website must be doctored.

I ordered reading glasses at the beginning of November. Once the frames were ordered, they charged my credit card. Since then, on multiple occasions, I have been informed that the frames I selected are unavailable, or the order is missing. I would then spend hours selecting new frames, which they assured me were available.

I would then get another message a week later that the item was on backorder, etc. This ridiculous sequence of events has been going on repeatedly, and the order has still not been filled.

In the meantime, obviously my work and health has suffered because of the lack of eyewear. This website and company are a scam, and the five star reviews on their website are unrepresentative.

Product or Service Mentioned: Frames Direct Shipping Service.

Reason of review: Order processing issue.

Monetary Loss: $400.

Preferred solution: Deliver product or service ordered.

I didn't like: Still have not received glasses.

  • Incompetent And Dishonest
Company wrote 0 public responses to the review from Dec 28, 2017.
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