NOT HAPPY, beware customs duty on shipping! YOU MUST do your homework first! I thought I was getting a better deal by shopping online, as it turned out after I ordered the frames and lenses I was hit with an extra $27.50 for lens coating plus customs shipping costs of...Read more
Buying eyeglass frames online is a gamble. Frames Direct has a deceiving return policy of 10% for any returns. Their online photos and descriptions are not very good. The frames I received did not look like the photos on their web site. Assuming I could simply return...Read more
The over charge and fail to mention that their NAME BRAND lenses (progressives) are the LOWEST quality the Ellisor offers, which offers next to no mid range view ability, upon return (second return) frames direct now has their cheap lenses and my money. DO NOT BUY...Read more
Frames Direct - Zero customer service. Deceitful policies!
Neglected to inform the item was backordered. 20% restocking fee after canceling order for nonshipment
RX Glasses Review
2 mnts passed since i've ordered pair of RX glasses. still waiting. they also promosed 15% discoint after few calls-havent got a dime back. Terrible service! only if i knew i would go to local store ,paid bit more and get my glasses in a matter of days. NOT MONTHS!
An absolutely terrible experience. I was shopping for a new pair of sunglasses online and found a great pair on the Frames Direct website. I went to select my lens type and noticed that every single lens type offered showed the following phrasing: "Passes 20% Light,...Read more
Ordered premium anti reflection lenses. Received the with no anti-reflection whatsoever. Just want to return the glasses and they're giving me a run around. Received glasses last friday and got a phone call from them asking me to call back. Received a call Tuesday,...Read more
Sorry..I am very tired, firgive typing. Spent slmost $500 dollars for transistion (tinted) lens silhouette framed glasses. No darkening. Trying to tell me it is the clearest tint. Transistion, so I can't see it.i have had transistions in past: they were awesome.also...Read more
First time bonline ordeting of glassed. Disastet. Got lightest, thinnest transistion (self darkening) lens. Lens are totally clear! I spoke to robbie..hesaid there r different Levels of darkening.(different lens by transistion.).order form DID NOT mention that! Also no...Read more
I bought RayBan frames and when I got them, they are made in China... RayBans are made in Italy.. I believe I bought fakesRead more
I ordered Ray Ban sunglasses and was surprised when they arrived and did not have the logo. Upon calling, I was told I would need to order from Lens Crafters for that. Candace (customer service) called the next day and left a voice mail about returning them. I...Read more
- Ashely who helped with my prescription
I didn't like
- Candace who was rude and condescending
I ordered glasses from this company and it was a nightmare dealing with. The frames were damaged and despite call them after opening the box they charges me a 50% restocking fee because I wasn't going to order another pair. I didn't want to go through the wait and...Read more
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