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I ordered glasses from this company and it was a nightmare dealing with. The frames were damaged and despite call them after opening the box they charges me a 50% restocking fee because I wasn't going to order another pair. I didn't want to go through the wait and possible hassle ordering a replacement presented. After returning the glasses I received no credit on my Amx charge so I had to open... Read more

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2 mnts passed since i've ordered pair of RX glasses. still waiting. they also promosed 15% discoint after few calls-havent got a dime back. Terrible service! only if i knew i would go to local store ,paid bit more and get my glasses in a matter of days. NOT MONTHS! Add comment

This company is opt-out spammers so dont give them any email address you dont want spam at. Also they spammed again after being told to stop, so they are violating canspam and various state laws. Received: from omp.emails.framesdirect.com ([12.130.137.175]) by xxxxxx with esmtp (xxxxxx) ... Read more

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Sent photo so they could get pd and they got it wrong. I returned for a partial refund and went to sams club, Sams found that my pd was 34 on the right and 30 on the left. That's why frames direct glasses were very blurry. They just split the total of 64 evenly and so lenses were not the correct distance apart. They never would have gotten it correct without going to sams, so they refused to... Read more

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Ordered on 9th - it is now the 15th and there is still no activity on the USPS track number they issued on the 11th... called 2 times, first rep said "one of the frames were in stock the other was not, that's why there is a delay" - second guy says it is USPS's fault, and that "label created" (current status of track number) means "it was picked up and USPS does a bad job of updating the tracking... Read more

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100% FULL

I ordered the frame and lens in April of this year. I was not told that the frame ordered was backordered. I called trying to find out why it was taking so long and wanting to make sure they got my prescription from my doctor they finally told me it was backordered. I asked to change my frame to one that was in stock. Said okay. It added more time to my order. Did not get my lenses until more... Read more

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Ordered a popular pair of eyeglasses frames, notified the frames are backordered for 3 months, directed to my account at their website, where two options are available. 1) Wait for months for the item to return to stock (when it may no longer be needed) or 2) select an alternative product. The customer cannot cancel his order. To cancel an order for a product that is not available, the... Read more

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I have nothing but great things to say about frames direct .customer service was really good and helpful I called multiple time to ask questions because I had never ordered glasses online. Made two orders got one the other day and the other is on back order.The one that I received is perfect. I truly am very pleased with my glasses looking forward to getting the other pair.I will be ordering all... Read more

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This is a continuing and unresolved issue. I have been going through an odyssey regarding getting my son's reading/seeing glasses repaired. The representative actually had the temerity to take issue with the fact that I was upset and actually inferred that I would have received better treatment if she was treated with respect. Just so you all know, you are in the business of serving the customer.... Read more

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I ordered glasses with scratch coat and glare reduction. The first pair had a definite "aura" of milkiness in it, kept me always wiping them. I sent them back after seeing how many others had this problem and told them I did not want another pair to do the same. They claimed it was my fault: I either left them in direct sun, washed them with too hot water, or cleaned them with alcohol (none of... Read more

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