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  • Feb 26
  • Eye and Ear Care
  • Briarcliff Manor, New York
  • Eyeglasses
  • 60

This is a continuing and unresolved issue. I have been going through an odyssey regarding getting my son's reading/seeing glasses repaired. The representative actually had the temerity to take issue with the fact that I was upset and actually inferred that I would have received better treatment if she was treated with respect. Just so you all know, you are in the business of serving the customer.... Read more

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  • Jan 30
  • Eye and Ear Care
  • Crestone, Colorado
  • Glasses
  • 143

I ordered glasses with scratch coat and glare reduction. The first pair had a definite "aura" of milkiness in it, kept me always wiping them. I sent them back after seeing how many others had this problem and told them I did not want another pair to do the same. They claimed it was my fault: I either left them in direct sun, washed them with too hot water, or cleaned them with alcohol (none of... Read more

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  • Jan 03
  • Eye and Ear Care
  • Newington, Connecticut
  • Sunglasses
  • 200

Lost my treasured prescription sun glasses and being very fair the sun in the northeast is harsh. I had my prescription from my doctor with all the information and called and spoke with a rep to be sure it would be ok. Received single vision not progressives and called to rectify the error. they said I could pay another $200 on tip of the $180 I paid. It wasn't worth it to me so I used them... Read more

Was this review helpful? 1 1

  • May 07, 2014
  • Eye and Ear Care
  • Dundalk, Maryland
  • False Advertising
  • 712

I place an order for glasses, Almost 2 weeks later they let me know that my product was on backorder. 2 more emails from frames direct pushing back the date that they will be received. I should of been informed when I placed the order, Frames Direct kept blaming the supplier....this is just unprofessional and false advertising. If you don't have the product in stock, don't advertise it! I will... Read more

Was this review helpful? 3 6

  • Apr 02, 2013
  • Health and Beauty
  • Prescription Glasses
  • 1
  • 1
  • 1541

Buyer beware! this was a bitter sweet experience. I know it is easier for us to complain than praise. It's human nature. I hope my review will save someone I don't know from becoming as disillusioned as i. I could vent and rage and expunge my anger but that would not help anyone ... so my appraisal is simply stating facts. Delivery - Please specify they do not send to you via i-Parcel who tried... Read more

Was this review helpful? 6 11

  • Feb 10, 2013
  • Eye and Ear Care
  • 390

I recd good service shopping online however I need to claim on warranty of frames bc cracked and I cannot contact Frames Direct inspite of my sending many emails. This company ignoring my emails and I need them to accept the responsibility of the faulty frames My local optical store agrees the frames are faulty and cannot repair them so I am without eyeframes and no response from this Frames... Read more

Was this review helpful? 2 6

  • Jan 15, 2013
  • Luxury / Jewelry
  • Coronado, California
  • Gucci Glasses
  • 1
  • 1
  • 739

Never expect to order from this place and hope to get a return when there's a problem. I ordered a pair of Gucci glasses on their website and obviously the quality wasn't good enough that the frame broke. I asked for a return but the response I get is "this is not a manufacturer problem". So even if there is a 365 day warranty for your glasses, chances are it doesn't cover sh*t. Now I'm not... Read more

Was this review helpful? 3 1

  • Nov 26, 2012
  • Products
  • Cincinnati, Ohio
  • 441

I ordered 2 glasses from frames direct with a coupon of buy one get one 30% off. I thought what a great deal. They called me and told me that they could not fulfill the order because it was discontinued. This was a lie, as you could still order from the manufacturer. I called and discussed and they said that they could not get it from their supplier. I think that they did not want to fulfill... Read more

Was this review helpful? 3 0

  • Jul 10, 2012
  • Online Shopping
  • Los Angeles, California
  • Revo Sunglasses
  • 1
  • 1
  • 451

I placed an order for prescription Revo sunglasses on 6/25/12. Before I placed the order, I called the operations manager (Craig) to make sure my order would be delivered before the end of July. I was strictly assured by him that it would be processed and delivered in 2-3 weeks at the very most. Two weeks later, I notice that my order status has yet to change on their site and still showed "In... Read more

Was this review helpful? 3 5

  • Aug 24, 2011
  • Products
  • Philadelphia, Pennsylvania
  • Eyeglasses
  • 417

RUN, don't walk, away from this company. Let's see, should we start with how inept they are or just go straight to the lying? This is the worst company I've every dealt with. They will say anything they think you want to hear, then just do whatever they want. They love to make excuses, place blame and pass the buck = the worst customer experience on the planet. Delivery speed -... Read more

Was this review helpful? 1 3

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